CRG Help Desk

CC IT in Email Correspondence
When communicating with Joe regarding updates to the program, please include the IT department in all email correspondence. This keeps IT informed about the upcoming changes and ensures they are ready to assist if needed.

Program Update by Joe
Joe will add the updated program to the ACE/TESTING environment.

Testing by All Departments
Users from all departments that utilize ACE should test the updated program thoroughly. This ensures that the program functions correctly across all relevant areas.

Update IT on Testing Outcomes
Once testing is complete, update the IT team to confirm that the program is functioning as expected for all departments using ACE.

Submit Update ACE Service Request
After confirming successful testing, submit an “Update ACE” service request. Include a summary of changes in the email to document what has been done.

Final Production Update by IT
IT will review the request and, once approved, push the ACE update into the production environment.